In the event that your order has been received and you are not happy with the products that you have received for any reason we will issue you with a full refund. In order to receive your refund you must call our customer service team on 01752 418090 within 5 working days of receiving your order to advise us that the goods will be returned and we will issue you with an RMA (Return Merchandise Authorisation) number. You will be responsible for returning the goods to us and must pay the costs of shipping for the return. Any goods returned must be received by us in the same resaleable condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded to the original card used to purchase the goods.
Please note that returned goods will not be accepted without an appropriate RMA Number.
It is vital that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for items lost in transit to us.
If, for any reason, goods are received in a faulty condition or the wrong item has been dispatched, the correct item will be dispatched at no extra cost to you, as soon as possible. Please advise the customer service team within 48 hours of receipt of the goods of any issues and we will advise you of our preferred course of action depending on the size and weight of the goods and your location.